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| Data
Entry Methodology |
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All Data Entry Operations have a dependency
on the source document from which data is extracted and entered.
However, there are certain specific functions which are common for
all types of Data entry assignments, which primarily relate to maintaining
certain level of Quality and Standardization in the process of entry,
verification audits and submission to the client. Other parameters
that impact on the quality relate to the selection process of the
operators, their training, the compensation package compared to
peers and incentives which is directly related to the performance
not only on the volume of work, but on the quality of the work.
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| Data
entry process |
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These requirements would vary from project to project. In certain
areas, where the printed / hand written / spoken data is transcribed
through an automated process, there could be errors which could
be classified in two broad categories., viz.
- Those due
to imperfections of the methodology which is dependent on the
technology adapted.
- Human error
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In fact, the errors due to imperfections of the automated process
are once again passed through a process of correction by an
operator. In short, the quality of the error-free data finally
depends on the competence of the agents and the suitability
of the process monitoring and validation systems built in to
the manual data entry process, to that particular set of data.
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Dual Mode Data Entry solutions |
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On the process methodology part, BNA has developed
a very efficient system of dual-entry for all types of data entry
jobs, including the on-line fill-in jobs related to the outputs
from an OCR scan. Under this process, two operators independently
key-in data and an auto merge utility would accept only the data,
which is identical to each other.
The normal off-line
data key-in systems are run on batch mode, where two operators enter
the data independently and a merge utility creates a transaction
version of data, which would be subjected to a repeat dual-entry
process of error correction. A similar process is applied for on-line
systems also, but the merge utility would escalate the non-matching
data from the two operators to a live supervisor, who would do the
corrections.
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| Data
Entry monitoring |
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The human errors play a crucial role in the
quality levels that can be achieved in a large data entry jobs.
The process methodology of dual entry systems reduces the dependency
on human operators to a very great extent. However, the added costs
of such a methodology and the added delays can impact on the competitive
pricing of the service. BNA adopts a rigorous program of operator
training, effective system of operator monitoring and supervision,
which substantially reduces the effect of these added costs.
At BNA, the data entry operators are compensated by a fixed wage
and a variable pay based on a process of Reward / Penalty System,
through an on-line audit trail. The system would even enable a supervisor
to automatically remove an agent whose performance is below his/
her normal rating even for a brief duration. Such monitoring and
control processes help in keeping the error rate very low. And also
helps us to maintain a constant production rate.
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| Data
Validation and delivery to Customer |
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Every data has its own unique set of validation
rules, normally obtained from the customer or the final user. These
are specially written programs, which apply the rules related to
spell-checks based on appropriate language dictionary provided by
the customer, random checks on data integrity in terms of allowable
range in numerical values etc. This would be a separate process,
provided to the customer who specifically request such as service.
Data is normally delivered to the customer through a process wherein
the customer, would conduct a random check on the data, using the
data access and report generation programs which would be used on
them ultimately.
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| Criticality
in delivery and Content Confidentiality |
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BNA facilities are located in India and
there is an average time difference of about 10-12 Hrs., between
India and USA, which is a great advantage.
Normally all time
critical jobs are delivered back within 12 hours, on a next-working-day
basis, over the net or IPLC. The Data entry operators work in 2/3
shifts, and even Online Data Entry support can be provided, during
the daytime working hours. Only large batch mode updates and similar
jobs are taken on a T& M Basis.
In effect our Outsourcing
would become part of the client Data Center and MIS systems in a
seamless way. Data is normally downloaded to our server, to enable
our operator access the same on our LAN during the Data Entry work.
It would be uploaded back to the client after the work and quality
checks. The data is never stored in any other media or backed up
in to any device, unless it is part of the contract.
Access can be provided
to the client, if desired, to view the data flow during the data
entry process. No access is provided to any other organization than
the authorized client to access the data in any manner. Additional
Systems such as hiding specified fields from the operator can be
worked out to reassure confidentiality, if the client requests it.
If a client prefers
not to transfer the data to our server, we can work with the client
over an IPLC.(International Private Leased Connection). Using this,
the local operator at our premises would log on to the Clients server
at US and download only relevant part of the document on which he/
she has to work. We can provide protection against local saving
of the data, and the corrected data is written directly in to the
customer server.
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