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Computerized 'Q' Control System (Sudarshanam System)
BNA
has ventured successfully into creating and providing solutions
to real life and real time problems. In devising and implementing
these solutions, BNA has exploited the strengths of IT and utilised
the vistas available through IT
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Tirupathi is a hill temple to the Lord Venkateswara in South
India which attracts crowds in excess of tens of thousands
per day. Managing and optimising these crowds and the queues
they come in to optimise the experience for devotees and administrators
alike is a task which the temple trustees had despaired of
doing. BNA stepped in with a simple and efficient queue management
system which has now been in place for over two years. This
has solved everyone's problems : devotees do not have to wait
in long queues, often upto 4-6 hours .And for administrators:queue
and crowd management is simple and free of trouble.
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This is an on-line Project implemented for the Darshan
of Lord Venkateswara, at Tirupati. The real benefit of the system
is the "freedom" that the pilgrim enjoys in not being "locked" inside
the compartments of 'Q' Complex. Generally, there will be two types
of Darshan, Sarvadarshan and Special Darshan. Each pilgrim in the
queue line will be given a wristband with a unique 8-digit barcode.
When the scanner reads the barcode, the software identifies whether
it is for Sarvadarshan or Special Darshan. The client makes a request
to the server for a token number and prints a token which contains
the token number, expected date and time for Darshan. Details about
the Darshan will be stored in a database in the Server. The pilgrim
is to report at the counter again at the time indicated on the token.
A barcode scanner would quickly verify and let him join the physical
queue. In a sense, the pilgrim was in the "logical queue" between
the time he/she left the counter and the time he/she reported back.
This system is developed by adopting Client-Server technology using
AS/400 as a Transaction Server and VB as front end on Clients. The
main logic that predicts the waiting time will be embedded in the
program that runs on the Server. Server contains stored procedures,
which communicate with the requests from the Client. Thus keeping
the characteristics of the OLTP (On-Line Transaction Processing)
Application. This system is running on a LAN network as well as
through Dial-up network by using RAS (Remote Access Server) for
connecting remote clients. Daily token issue reports are prepared
using Crystal reports.
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