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Computerized 'Q' Control System (Sudarshanam System)


BNA has ventured successfully into creating and providing solutions to real life and real time problems. In devising and implementing these solutions, BNA has exploited the strengths of IT and utilised the vistas available through IT


Tirupathi is a hill temple to the Lord Venkateswara in South India which attracts crowds in excess of tens of thousands per day. Managing and optimising these crowds and the queues they come in to optimise the experience for devotees and administrators alike is a task which the temple trustees had despaired of doing. BNA stepped in with a simple and efficient queue management system which has now been in place for over two years. This has solved everyone's problems : devotees do not have to wait in long queues, often upto 4-6 hours .And for administrators:queue and crowd management is simple and free of trouble.


This is an on-line Project implemented for the Darshan of Lord Venkateswara, at Tirupati. The real benefit of the system is the "freedom" that the pilgrim enjoys in not being "locked" inside the compartments of 'Q' Complex. Generally, there will be two types of Darshan, Sarvadarshan and Special Darshan. Each pilgrim in the queue line will be given a wristband with a unique 8-digit barcode. When the scanner reads the barcode, the software identifies whether it is for Sarvadarshan or Special Darshan. The client makes a request to the server for a token number and prints a token which contains the token number, expected date and time for Darshan. Details about the Darshan will be stored in a database in the Server. The pilgrim is to report at the counter again at the time indicated on the token. A barcode scanner would quickly verify and let him join the physical queue. In a sense, the pilgrim was in the "logical queue" between the time he/she left the counter and the time he/she reported back. This system is developed by adopting Client-Server technology using AS/400 as a Transaction Server and VB as front end on Clients. The main logic that predicts the waiting time will be embedded in the program that runs on the Server. Server contains stored procedures, which communicate with the requests from the Client. Thus keeping the characteristics of the OLTP (On-Line Transaction Processing) Application. This system is running on a LAN network as well as through Dial-up network by using RAS (Remote Access Server) for connecting remote clients. Daily token issue reports are prepared using Crystal reports.

 
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